Privacy Notice

F&B Homes Ltd is a property renovations and lettings business; in this privacy notice we refer to F&B Homes Ltd as F&B, we, us or our. For more information about F&B, please visit our website: www.fandbhomes.co.uk (Website).

We are committed to protecting the personal data of individuals we engage with when carrying out our business activities (referred to in this privacy notice as you or your). This privacy notice sets out why and how we will process the personal data that we collect from you, or that you provide to us (which may include via a third party) – please read this privacy notice carefully.

For the purpose of the applicable data protection laws, F&B Homes Ltd (company number: 14055470) is the data controller of your personal data. This means that we determine why and how we will process your personal data. If you have any questions, you may contact us at: legal@fandbhomes.co.uk.

WHAT PERSONAL DATA WE PROCESS, HOW WE USE IT AND OUR LAWFUL BASIS OF PROCESSING

When you engage with F&B, you may provide us with your personal data. We may collect and process such personal data as described in this privacy notice, including as follows:

• Selling your property, or buying our property: if you wish to sell your property to us, or buy a property from us, we’ll process your contact details (including your name, email address, address and phone number) to discuss the sale and complete the purchase. We will also process certain information about your property (if you are selling your property to us), including the price, address, location and any other information that describes the property. Our lawful basis for processing your contact details is that it is necessary for the performance of a contract to which you are a party.
• Facilitating the sale of a property: if you are facilitating the sale of a property, you’ll likely be working for an estate agent, solicitors, conveyancer, auction house, bank or mortgage lender, or insurance broker or provider. In such cases, we’ll process your business contact details (including your name, email address, phone number and any information you disclose to us within your email signature) to discuss the sale and complete the purchase. Our lawful basis for processing your business contact details is that it is in F&B’s legitimate business interests in order to carry out our business activities of purchasing and selling properties.
• Renting a property from us: if you wish to rent one of our properties, we’ll process your contact details (including your name, email address, address and phone number) to discuss the rental. We will also need to complete background checks using our third-party lettings agent, who will share with us only the necessary information to facilitate such background checks, including anything that arises out of the background checks that we will need to consider further before proceeding with your rental. We will share your contact details with utilities companies to enable you to fulfil your responsibility to pay the cost of utilities while renting the property. Our lawful basis for processing your contact details and information relating to your background checks is that it is necessary for the performance of a contract to which you are a party.
• Facilitating a property rental: if you are facilitating a property rental, you’ll likely be working for an estate agent or lettings agent. In such cases, we’ll process your business contact details (including your name, email address, phone number and any information you disclose to us within your email signature) to discuss the rental. Our lawful basis for processing your business contact details is that it is in F&B’s legitimate business interests in order to carry out our business activities of letting properties.
• Carrying out our business activities: 
  • if you are providing us with services, such as accountancy and/or legal advice, we'll process your contact details (including your name, email address, phone number and any information you disclose to us within your email signature) in order to receive the services you provide to us. Our lawful basis for processing your contact details is that it is necessary for the performance of a contract to which you are a party.
  • we may aggregate and anonymise your personal data (specifically information about properties) to create datasets, reports and/or conduct analysis for internal business purposes. Aggregated data may be derived from your personal data but is not considered to be personal data under the applicable data protection laws as it does not directly or indirectly reveal your identity. We may do this for the purposes of helping us to improve our business. Our lawful basis for aggregating and anonymising your personal data as we have described, is that it is in F&B’s legitimate business interests in order to improve our business.
• Compliance with legal or regulatory request: we may be required to process your personal data to comply with a legal or regulatory request. Our lawful basis for processing your personal data is to comply with a legal obligation to which we are subject.

We do not use your personal data for marketing purposes. If this changes in the future, we will seek your consent to receive marketing from us, and only send marketing to you if you have provided your prior consent.

WHO PROVIDES US WITH YOUR PERSONAL DATA?

We collect your personal data directly from you when we engage with you in-person, via email or phone. We may receive your personal data from a third party whom you have provided it to, for example your estate agent, solicitor or conveyancer.

WHO DO WE SHARE YOUR PERSONAL DATA WITH? 

We may need to disclose your personal data to selected third parties in order to carry out our business activities, including in the following limited circumstances: 

• Conveyancers, solicitors, auction houses, lettings agents, banks and/or mortgage lenders, utilities companies: in order to buy and sell properties, and let out our properties, we engage with third parties that assist with the sale or letting of such properties. We share your personal data with these third parties to the extent necessary for such third parties to assist with the sale or letting of such properties.
• Third party service providers for the operation of F&B: to operate F&B we rely on carefully selected third parties to provide us with certain services. These include our website and email hosting provider to provide our Website and facilitate our email accounts, and cloud services provider to manage and store records of your personal data (for example Microsoft Office). We permit these third-party service providers to process your personal data only to the extent necessary to enable us to carry out the business operations of F&B. We do not permit these third-party service providers to process your personal data for any other purposes.
• To comply with legal or regulatory requests: if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, we may share your personal data with a regulator or law enforcement agency.

TRANSFERS OF YOUR PERSONAL DATA

We will not transfer your personal data outside of the UK, except in limited circumstances to selected third parties that we have instructed to help us carry out our business operations, including in particular that we use cloud-based services from Microsoft to store your personal data, which may be in any one of its geographically distributed data centres as part of its cloud platform.

Where the transfer is to a country that does not provide an adequate level of protection under the applicable data protection laws, we will use reasonable efforts to put in place appropriate safeguards to cover transfers of your personal data including, for example, signing standard contractual clauses or other approved data protection agreements. If you would like further information, please contact us at the email address provided above.

DATA RETENTION

We store your personal data in line with legal, regulatory, financial and good-practice requirements. If you would like further information, please contact us at the email address provided above.

YOUR DATA PRIVACY RIGHTS

As a result of us collecting and processing your personal data, you have the following legal rights:

• to access personal data held about you
• to request us to make any changes to your personal data if it is inaccurate or incomplete
• to request your personal data is erased where we do not have a compelling reason to continue to process such data in certain circumstances
• to receive your personal data provided to us as a data controller in a structured, commonly used and machine-readable format where our processing of the data is based on: your consent; our necessity for performance of a contract to which you are a party to; or steps taken at your request prior to entering into a contract with us and the processing is carried out by automated means
• to object to, or restrict, our processing of your personal data in certain circumstances
• if we use your personal data for direct marketing, you can ask us to stop and we will comply with your request
• if we use your personal data on the basis of having a legitimate interest, you can object to our use of it for those purposes, giving an explanation of your particular situation, and we will consider your objection
• if we use your personal data on the basis of your consent, you can withdraw your consent at any time
• to object to, and not be subject to a decision which is based solely on, automated processing (including profiling), which produces legal effects or could significantly affect you
• to lodge a complaint with a data protection supervisory body, which is the Information Commissioner’s Office

To exercise any of your legal rights, please contact us at the email address below.

CONTACTING US AND COMPLAINTS

If you have a question, comment or request about this privacy notice or about why and how we process your personal data, please email us at: legal@fandbhomes.co.uk.

If you would like to make a complaint, please email us at the email address above in the first instance so we can do our best to resolve your complaint. If we’re unable to resolve your complaint, you may contact the Information Commissioner’s Office using the contact details made available at www.ico.org.uk. 

CHANGES TO OUR PRIVACY NOTICE

Any changes we may make to this privacy notice in the future will be posted on this page. We will also notify you of such changes where we are required to do so pursuant to applicable data protection laws. Please check back regularly to keep informed of any changes to this privacy notice.

This privacy notice was last updated in June 2024.

THIRD PARTY WEBSITES

Our Website may contain links to third party websites, plug-ins and applications. If you follow a link to a third-party website, please note that this privacy notice does not apply to such websites. We are not responsible nor liable for the privacy notices or practices of those websites, so please check the relevant privacy notices before you submit any personal data to such websites.